Refund policy

Returns 

Should you receive a defective model, please contact our office at 1-800-752-6346, 973-244-1203 or info@airplaneshop.com within 7 days for a return authorization. At that time a replacement will also be sent. (you will be charged for replacement until the defective model is returned). If for any reason you are not satisfied with your purchase, you must return it within 30 days for credit, exchange or refund. Models should be in their original packaging and condition. This does not require a return authorization, however please make sure you include paperwork in the box indicating your instructions.

Refund will be for product only. Original shipping and return shipping not refundable. Refund will be processed within 3-5 business days of physical receipt. All returns should have tracking number for proof of delivery.

Refunds (if applicable) 
Once your return is received and inspected, If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 3-5 business days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@airplaneshop.com

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@airplaneshop.com and send your item to: 959 Route 46 East, Suite 502, Parsippany-Troy Hills New Jersey 07054, United States.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you,  we will send a refund to the gift giver and he will find out about your return. 

Shipping 
To return your product, you should mail your product to The Airplane Shop/Returns: 959 Route 46 East, Suite 502, Parsippany-Troy Hills New Jersey 07054, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.