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Customer Service Scales Chart

For a chart showing the actual inch dimensions of most of the popular aircraft body styles in the most popular collector's scales, click here.


Ordering

Phone Orders

Place your order by calling the toll free line at 800-752-6346 weekdays, 9am-6pm and Saturdays, 10am-4pm. Please have your credit card ready when placing an order. Representatives can confirm availability of all items. Credit cards are not charged until orders are ready to be shipped.

Fax Orders

Fax completed order forms with credit card information and day time telephone number to 973-882-4566, 24 hours a day, 7 days a week.



Mail Orders

Complete order forms with payment information including day time telephone number and mail it to The Airplane Shop, 24 Stewart Place, Unit 4, Fairfield, New Jersey 07004.



Gift Orders

For each gift order, we'll send your gifts wrapped in our special decorative paper for only $5.00 each. Use item number GFWRP and add it to your cart or order form.



Note: Credit card, check, and money order payments are accepted. Sorry, no CODs.


Gift Certificates

Gift certificates are available in increments of $25.00. They will be sent with your personal message and latest edition of our catalog. Use item numbers GIFT25 for $25, GIFT50 for $50.00, GIFT75 for $75, and GIFT100 for $100 and add it to your cart or order form.



Order Form

If you'd like to download our standard order form in PDF format, click here. This file requires the free PDF reader from Adobe.



The Airplane Shop Return/Refund Policy

Should you receive a defective model, please contact our office at 1-800-752-6346, 973-244-1203 or [email protected] within 7 days for a return authorization. At that time a replacement will also be sent. (you will be charged for replacement until the defective model is returned). If for any reason you are not satisfied with your purchase, you must rerturn it within 30 days for credit, exchange or refund. Models should be in their original packaging and condition. This does not require a return authorization, however please make sure you include paperwork in the box indicating your instructions. Refund will be for product only. Original shipping and return shipping not refundable.

Sales Tax

New Jersey residents add 7% sales tax.

Nevada residents add 8.1% sales tax.

Florida residents add 7% sales tax.

Delivery

Standard Delivery in the USA

GROUND


Domestic orders are shipped within three business days via ground and are delivered within 3-15 business days. If there is any delay, you will be notified.

Orders under $75 = $10.95
Orders $75-$149 = $14.95
Orders $150-$224.99 = $17.95
Orders 225 - 299.99 = $19.95
Orders over $300 = Free shipping in USA


Air Express Delivery in the USA

SECOND DAY CHARGES

Orders under $75 = $24.95
Orders $75-$149 = $28.95
Orders $150-$224.99 = $31.95
Orders 225 - 299.99 = $33.95
Orders over $300 = $35.95


OVERNIGHT CHARGES

Orders under $75 = $32.95
Orders $75-$149 = $36.95
Orders $150-$224.99 = $39.95
Orders 225 - 299.99 = $43.95
Orders over $300 = $45.95


THE ABOVE CHARGES DO NOT REFLECT EXPEDITED SHIPPING ON OVERSIZED BOXES. Ask about oversized rates.

Delivery to Alaska, Hawaii and the U.S. Territories


These orders are shipped via Air Parcel Post.

 

Delivery outside the USA

International US Air Parcel Post rates will apply.

 

Questions and Changes to Orders

All inquiries and changes to your order should be brought to the attention of our Customer Service Dept., weekdays 9am-6pm (EST), Saturdays 10am-4pm at 800-752-6346.